Frequently asked questions
What should a W2C record contain?
Save the marketplace, seller, exact listing, selected variant, date checked and the evidence still needed before ordering.
What should I check first in QC photos?
Confirm product identity, colour, selected size and quantity first. Then review overall shape, labels, measurements, construction and visible condition.
When should I request another photo?
Consider a focused request when an image is unclear, a decision-changing area is missing, measurements cannot be read or included pieces are not shown.
When is video evidence useful?
Video can help with zippers, closures, moving parts, lights, ports or other functions that a still image cannot show clearly.
Why are fixed shipping prices not listed?
Destination, route, actual weight, volumetric weight, packaging and item restrictions can all change the final amount.
Where should I confirm current fees and coupons?
Use the live account, service panel and checkout page because exchange rates, service options and promotion rules can change.
How many warehouse photos are included?
Check the current warehouse service panel. Photo availability can vary by order, service status or current platform rules.
How should a follow-up photo request be written?
Name the exact area, angle or measurement needed so the new evidence can change an approve, hold or return decision.
What matters most before ordering?
Confirm the source link, selected colour and size, seller and variant details, and whether the listing still matches your saved record.
What should I check before parcel submission?
Review products, QC evidence, packed weight, dimensions, route restrictions, protection choices, insurance terms and delivery details.
What if a saved listing changes or disappears?
Do not silently replace it with a similar item. Mark the row for re-verification and compare the replacement seller, options and evidence from the beginning.
How can I reduce avoidable mistakes?
Start with a small test order, keep dated records, resolve unclear evidence and confirm a current route before consolidating a parcel.